Why are only certain applications, such as Facebook, able to view/select photos from the JetDrive Go? Category : Software / Firmware / Applications Whether an application has access to an external storage device depends on what the app supports.If the JetDrive Go device does not show up for selection, the app does not support the JetDrive Go. Is the answer helpful? Related The JetDrive Go can work with my mobile device. Why can’t my computer recognize it? Why it is not recommended to remove the product casing or disassemble the product? Why is the actual storage capacity of my JetFlash USB Flash drive slightly less than the volume specified on the product's package? Technical Support If the answer can't help you, you can contact the Tech Support Department Get Started