Why are only certain applications, such as Facebook, able to view/select photos from the JetDrive Go? Category : Software / Firmware / Applications Whether an application has access to an external storage device depends on what the app supports.If the JetDrive Go device does not show up for selection, the app does not support the JetDrive Go. Is the answer helpful? Related Can I directly browse photos or play videos stored on the JetDrive Go without having them saved on my iPhone? What is HEIF/HEVC? The JetDrive Go App is not playing my multimedia file. Technical Support If the answer can't help you, you can contact the Tech Support Department Get Started